Terms & Conditions

Welcome to B12 Cart! These Terms & Conditions (“Terms”) govern your use of our mobile application and website (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

 

1. Acceptance of Terms

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Services. Please also review our Privacy Policy, which outlines how we collect, use, and protect your personal data.

 

2. User Accounts

To use certain features of the Services, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

 

3. Ordering and Payments

B12 Cart operates exclusively on a Cash on Delivery (COD) basis. By placing an order, you agree to pay the total amount of the order in cash upon delivery. We do not accept or process online payments. All prices are in UAE Dirhams (AED) and are inclusive of any applicable taxes unless stated otherwise.

 

4. Delivery

We will make every effort to deliver your order in a timely manner. Delivery times are estimates and may vary due to factors outside of our control, such as traffic or weather conditions. We are not responsible for delays caused by inaccurate or incomplete delivery information provided by you.

 

5. Returns and Refunds

Due to the perishable nature of food items, B12 Cart does not accept returns or provide refunds for delivered orders. If you have an issue with your order, such as a missing item or incorrect food, please contact our customer support team immediately to resolve the issue.

 

6. User Conduct

You agree not to use the Services for any unlawful purpose or in any way that could damage, disable, or impair the Services. You must not harass, abuse, or harm other users, delivery partners, or restaurants.

 

7. Intellectual Property

All content, features, and functionality of the Services, including text, graphics, logos, and software, are the exclusive property of B12 Cart and are protected by intellectual property laws. You may not copy, modify, or distribute any part of our Services without our express written consent.

 

8. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis. B12 Cart makes no warranties, expressed or implied, regarding the availability, reliability, or accuracy of the Services. We do not guarantee that the Services will be uninterrupted or error-free.

 

9. Limitation of Liability

To the fullest extent permitted by law, B12 Cart, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Services.

 

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Fujairah, without regard to its conflict of law provisions.

 

11. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

 

12. Contact Us

If you have any questions about these Terms, please contact us at:

 

B12 Cart – Fujairah, UAE

Email: info@b12cart.com

Phone: +971501566433