B12 Cart (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application (“App”) and website (collectively, the “Services”).

1. Information We Collect

Personal Information: Name, phone number, and delivery address.

Order Information: Food items you order and delivery instructions.

Location Information: Only the address you provide for delivery.

Device Information: Basic details (device type, operating system, app version) to improve performance.

Push Notifications: If enabled, we may send order updates, promotions, or offers.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Communicate with you regarding your order status.

Provide customer support.

Improve and personalize our services.

Share offers and promotions (if you opt in).

3. Payments

B12 Cart operates on a Cash on Delivery (COD) basis only.

We do not collect, store, or process credit/debit card details or any online payment information.

4. Sharing of Information

We do not sell or rent your personal data. We may share your details only with:

Restaurants & Delivery Partners: To prepare and deliver your order.

Service Providers: For technical support and app improvement.

Authorities: If required by UAE law.

5. Data Storage & Security

Your personal data is stored securely and accessed only by authorized staff.

While we take reasonable steps to protect your information, no system can be fully secure.

6. Push Notifications

Notifications may include order status, delivery updates, offers, and promotions.

You may disable notifications anytime in your device settings.

7. Your Rights

As a user in Fujairah (UAE), you have the right to:

Access and update your information.

Request deletion of your personal data (except where legally required to retain it).

Opt out of promotional messages.

8. Children’s Privacy

Our services are intended for users 18 years and older. We do not knowingly collect information from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted in the App and on our website with the revised date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

B12 Cart – Fujairah, UAE

Email: info@b12cart.com

Phone: +971501566433